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Here are our general frequently asked questions. For more NDIS-specific questions click here.

Neurological Physiotherapy or ‘NeuroPhysiotherapy is a special subgroup of physiotherapy and consists of rehabilitation interventions aimed at improving the physical aspects of neurological and neuromuscular disorders. NeuroPhysiotherapy is an exciting area of rehabilitation that merges key discoveries in neuroscience, exercise and movement science.
All of our staff have a strong interest and passion for working with people with neurological, neuromuscular and vestibular problems and every day we love helping people achieve their goals. We all continue to improve our understanding and skills in neurological and vestibular rehabilitation by attending continuing education in these areas. Some of the team have also completed a Masters of Neurological Physiotherapy and share their knowledge through our continuing education program.
No. As primary practitioners, you do not need a referral to see us. However any information from your GP, specialist or other health professionals is always welcomed.
Yes. As registered providers of the NDIS we can provide physiotherapy services for people who are self-managed, plan-managed or agency managed. Please see our NDIS FAQs below for more information.
Our initial consultations range from 60 minutes to 2 hours at a time. This enables us time to understand your problems, analyse them and provide treatment. This time will also provide you with the education and expert opinion you need to manage your symptoms.Our subsequent sessions are 45mins to 60mins.
Yes, you can be. We can bring small equipment with us to facilitate your treatment. H Please contact us to discuss options and suitability.
If your GP confirms your eligibility, you may receive up to 5 rebates per calendar year towards physiotherapy treatment. Please note that there will be a gap payable. Contact us to understand more.
Yes, we will liaise with your funding body to organise the number and frequency of your appointments.
We take the time during your appointment to listen to your concerns and understand how your difficulties are affecting you day to day life. This is followed by a detailed assessment which enables us to analysis your issues and formulate a treatment plan, this will include ‘hands-on’, treatment, exercises, education and advice as well as a home exercise program. We will also discuss what areas need to be addressed and an overall plan for to help you achieve your goals.


During an initial consultation we can help you clarify your goals and help provide more specific recommendations on the areas of therapy that you should consider in the planning of your NDIS funding for your goals. This will provide you with more information and help you understand what you may need during the length of you plan, usually 12 months and into the future. We can give you ideas on what you should discuss at the planning meeting.
We do not need to see your plan, but we do need to know your NDIS participant number and plan dates, so the invoices generated are correctly attributed to you and the particular plan. We do need to know the specific goals you have in your plan, as this allows us to target our treatment to those goals. Knowing approximately what you have in your capacity building budget helps us plan with you and your other allied health therapists how to share this budget, so you work to towards the goals that are most important to you. These detail from your plan also help us to set up a service agreement or write a report for you.
Many people initially start with an external agency or the NDIA to assist with their plan management to understand the way in which services are provided and funded. It may be worthwhile seeking additional help from a case management or support coordination service that is experienced in working with people with disabilities.
Yes, we do. We can provide services under NDIS at one of our 3 locations or at your home or in your local community.
We can prescribe a range of equipment under the NDIS, ranging from basic to more complex.
Further information about the NDIS can be found on the NDIS website.
NDISLifetime SupportDepartment of Veterans’ AffairsMedicareAustralian physiotherapy association

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